Using Data to Improve Law Firm Operations

Using Data to Improve Law Firm Operations

Using Individual Productivity Data to Improve Law Firm Operations As I mentioned in my first post on productivity, tracking individual productivity performance against KPIs gives me an idea of who my best people are. But I want to go much deeper than that. I want to...
How to Measure Paralegal and Lawyer Productivity in Your Firm

How to Measure Paralegal and Lawyer Productivity in Your Firm

Our law firm has roughly 200 employees. Many of them work directly on behalf of clients. As the head of our firm, I want to know how do I track my paralegal’s performance as a way to track who is doing what and where we had any potential workflow productivity...
5 Qualities That Define a World-Class Law Firm Intake Department

5 Qualities That Define a World-Class Law Firm Intake Department

Imagine your marketing worked perfectly. Thanks to a well-produced and perfectly placed TV ad, a potential client with a high value case calls your firm to ask about representation. Your marketing taught the client that your firm has a great reputation, a proven...
Lessons I’ve Learned Growing My Personal Injury Firm

Lessons I’ve Learned Growing My Personal Injury Firm

I have run a personal injury law firm for over 20 years. In that time, I’ve grown it from one employee and about 20 clients to easily the largest (and I believe most successful) PI firm in North Carolina. Today, we have more than 45 attorneys, 14 offices, and...
Running Cases Better and Faster with CMS

Running Cases Better and Faster with CMS

In my experience, you can’t find a successful law firm that doesn’t have a deep desire to be the best at what they do. Every firm wants to improve at how they manage cases by winning better settlements, treating clients better, and making fewer mistakes. But at the...