Get Our List of 29 Productivity KPIs

Out of sight does not have to be out of mind. In today’s work environment, it’s more important than ever to have a handle on just how productive your legal staff is.

To help with this, we have created a comprehensive list of 29 Key Performance Indicators (KPIs) that measure paralegal and attorney productivity. This list focuses on four important categories of activity that, when measured, reflect just how productive your team members are – wherever they are:

• Communication – all types and forms of internal and external case correspondence
• Case Access – the level of engagement with each case and with entire caseloads
• Case Progression – management and movement of the case from intake through resolution
• Fee and Cost Tracking – specific fee and cost tracking measurements and tasks

Numbers don’t lie. Select the KPIs that are important to the health of your firm, and track them proactively to identify potential performance issues and keep cases flowing through the system.

“Show me what you can do. Don’t tell me what you can do.”
— John Wooden UCLA Basketball Coach