COVID-19

GrowPath COVID-19 Update

We would like to take this opportunity to communicate with our valued customers about our response to the dramatic circumstances surrounding the spread of COVID-19. We are closely and continually monitoring events and responding as necessary. While we will undoubtedly face more challenges in light of the fluidity of the situation, we want to assure you that we are prepared to respond to and service our customers.

GrowPath’s infrastructure was intentionally implemented as a cloud based solution. Thus, we are fully prepared and capable of conducting business and maintaining uninterrupted operations, even with our employees working remotely.

While the health of our employees and the broader community remains our top priority, we do not anticipate any service delays during this otherwise uncertain time. This means that you may continue to use the GrowPath software as you normally would.

GrowPath Remote Access

With GrowPath cloud based legal software, authorized users can securely access their environment even while working remotely. This can significantly lessen the impact on a firm in the event a substantial number of employees are required to work remotely through a crisis.

Here’s how simple it is: When working from an IP address other than a firm’s official IP address, users are able to log into GrowPath with just a computer and internet access to Google Chrome. Of course, user-friendly access does not mean a reduction in security. Users are still required to employ industry-standard Two-Factor Authentication (2FA) in order to log into the environment.?

In addition to the user’s username and passphrase, 2FA requires one additional authentication method; examples of this second method include a PIN number or, as with GrowPath’s patented authentication method, an image that the user has selected and uploaded into GrowPath as a unique identifier.

2FA is currently configured so that a remote-access user can receive a PIN number via their work email. If your users do not have access to their work email when working remotely, we can configure SMS text to their mobile phones. Please contact help@growpath.com if you would like this set up for your users.

Here is a link to a video that illustrates how to log in and work remotely. Please share this with your users.

Note: A Virtual Private Network (VPN) is not required (though you can discuss using a VPN for extra security with your IT partner). In addition, we recommend that you remind your users about proper and secure computer and internet use while conducting business remotely, especially if users employ personal computers as opposed to company-issued devices.

Click here for more information on COVID-19 and the cloud. We will provide you with further updates as necessary.