In our recent masterclass, The Ultimate Guide to Measuring Productivity in a Personal Injury Firm, Eric Sanchez answered a question about productivity measurement for law firms. Here?s the clip for reference:

2nd Key: The Second Key Is to Ensure You Have the Right Tools

Legal Staff Productivity Report

Having the right tool is just as important in facilitating employee productivity as measuring your team?s output.

The Second Key Is to Ensure You Have the Right Tools

Having the right tool is just as important in facilitating employee productivity as measuring your team?s output.??

Legal Case Management Software

Consider this your central hub for efficiency. Good case management software saves unnecessary work and ensures that the key work gets done. It allows employees to be accountable for their daily work and identify priorities while bringing structure to their day, and gives managers visibility to make sure that this happens.?

Computer Hardware

With staff being remote, it may be impossible to equip everyone with firm-owned computers. Therefore, you may need to adopt a BYOD (Bring Your Own Device) policy. You may face challenges with devices that are not up-to-date in terms of functionality or software, though. That?s why you might consider assessing staff devices — and the anti-virus/malware software available — and perhaps prioritizing the need to supply under-equipped staff with home computers.

Internet Connection

Don?t minimize the need for good bandwidth. Strains on your firm?s remote access pipeline will increase dramatically when trying to accommodate a substantial remote workforce. Each remote access user limits the pipeline for others. Without proper bandwidth, your system could come to a standstill and thereby seriously undermine your team?s productivity. While not an ideal solution, consider ?shift work? for certain employees to reduce strains on your bandwidth if necessary.?

Mobile Devices

If you were relying on a landline to a local server-based phone system before COVID-19, then this is likely going to be a potential sore spot for your staff. Forwarding calls to employees? cell phones is one thing, but requiring personal phones as the outbound number on work calls is an area for serious concern. Leveraging VOIP (Voice Over IP) technology provides greater flexibility and often has many additional advantages over traditional location-based phone systems.?

Video Conferencing

Quarantine has not diminished our natural desire to collaborate with one another. Video conferencing enables your staff to connect with one another as well as clients. This communication can bring peace of mind to clients and reinforce their decision to hire your firm in the first place. Just be aware that not all video conferencing is secure.?

Printer/Fax/Mailroom Services

In a digital world, are printers still needed? In most cases, they certainly are. Many communication requests of medical records to billing departments, for example, need to be in writing. Relatedly, consider that your staff might not have access to letterhead, postage, or other necessary supplies.?

Without the right tools, your staff?s ability to work from home might be greatly compromised.??

3rd Key: The Third Key is Consistency

Work Schedules and Workflow Being flexible is important, but so is maintaining a level of consistency so that staff and clients don?t miss a beat. Productivity flows from consistency in routine. Try to maintain existing work schedules amidst the broader uncertainty. Take the time to optimize and enhance workflows to ensure collaboration and instill accountability.

The Third Key is Consistency

Work Schedules and Workflow

Being flexible is important, but so is maintaining a level of consistency so that staff and clients don?t miss a beat. Productivity flows from consistency in routine. Try to maintain existing work schedules amidst the broader uncertainty. Take the time to optimize and enhance workflows to ensure collaboration and instill accountability.?

If resources are tight or if you have had to trim expenses, sharing responsibilities is going to be vital. Thus, maintaining consistency around your processes is critical to not losing track of tasks, documents, follow-ups, outreach, etc.?

Client Communications

Just as it is important to maintain consistency in your work schedules and workflow, it is equally important to maintain client communication. This is not the time to cut corners on communications. Your clients need to hear from you more than ever to reassure them that your team is diligently working to resolve their cases.?

Communications include everything from how the phone is answered or what is displayed on the caller ID to the use of letterhead in formalized communications. If client intakes are as important for you as they are to most firms, letting calls roll over to answering services or go unanswered could significantly impact your continued success.

Designed by attorneys, Legal Case Management by GrowPath addresses critical success factors and continues to develop new solutions for firms during COVID-19. Here are just a few features GrowPath could provide as part of your pandemic toolkit:

Productivity Tracker

Help your team members be more successful by keeping track of various productivity elements such as calls made, files attached, documents generated, matters created, notes drafted, and more. It?s like shining a light in the dark. Illuminate your individual and team productivity. Discover insights to help further optimize your remote work team.?

Document Request Hub

When your resources are tight, centralizing repetitive tasks is critical for properly managing your resources. One example of this is making calls to medical providers for multiple clients at one time. GrowPath?s new Document Request Hub allows your users to do just that.?

Remote Print

Remove unnecessary obstacles and centralize your print and mail production.? Minimize your staff exposure and risk while strategically centralizing print functionality for the firm, thereby eliminating the need for your firm to equip employees with printers or postage. On-site staff can review, edit, and complete the project, safely and confidentially.?

Data Visualization

If you?re a Needles user, you might be making do without meaningful business intelligence and analytics. Fortunately, you can now leverage our stand-alone data visualization application and business service, GrowPath GO. Get ready to see your data in informative, insightful, and exciting new ways.?

Conclusion

The state of the industry is changing rapidly. The firms that best manage the challenges of this new environment will emerge in the best position when this crisis recedes. The right approach, combined with the right tools, can make the difference between merely surviving the crisis — and thriving.

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